Frequently Asked Questions
Answers about our services, quotes, permits and service area. Do not see your question? Call us and we will talk it through.
Services
What services do you offer?
Our core services are interlocking and stonework, driveway paving, sod installation, residential landscaping and maintenance, commercial landscaping, snow removal and management, exterior waterproofing, swimming pool installation, swimming pool removal, fencing, and landscape materials.
What is the difference between residential and commercial work?
Residential work is for individual homeowners: patios, driveways, lawns, garden beds and seasonal maintenance. Commercial work covers retail, office, industrial and multi-unit residential sites: grounds maintenance, lot clearing, snow management with service logs and documented visits.
Do you offer recurring maintenance?
Yes. We offer weekly, bi-weekly and monthly maintenance plans for lawns and gardens. Each visit follows a documented checklist: weeding, deadheading, edge trimming, mulch top-ups and seasonal adjustments. Snow management runs on seasonal contracts with a 2-inch trigger from November 1 to March 31, and snow after March 31 is still cleared, billed separately.
Quotes and payment
How do pricing and quotes work?
Every project starts with a free on-site visit. We come to your property, take measurements, discuss materials and options, and follow up with a flat-price itemized quote covering materials, labour and disposal. There is no separate design fee.
What payment methods do you accept?
E-transfer, cheque and cash. Larger projects are typically structured as a deposit up front, a progress payment and a final payment on completion. The schedule is outlined in your quote.
Permits and scheduling
Do I need a permit for my project?
It depends on the project. Most standard patio, sod and driveway projects do not require a permit. Retaining walls over a certain height, pool installations (Durham Region municipalities require a pool enclosure permit before a pool is filled), pool removals and some drainage work may need one. We tell you upfront and handle the application if needed.
How long does a typical project take?
It depends on the scope, the site and the season. Your quote covers the scope of work, and we confirm the schedule with you before work begins.
Service area and coverage
What areas do you serve?
All of Durham Region: Oshawa, Whitby, Ajax, Pickering, Clarington, Scugog, Uxbridge and Brock, plus Northumberland County and East Toronto. If you are near the edge of our area, call (289) 928-8206 to confirm.
Are you insured?
Yes. Every crew member is covered by WSIB, and we pull municipal permits where required. Proof of coverage is available before we start any project.
Guides
Planning guides
Local guides on permits, town rules and planning for Durham Region properties.
Serving Durham Region from Whitby since 2013
Call or fill out the form for a free estimate.